Troubleshooting

I need help. What support do you provide?

Iozeta provides 24-hour ticketing support – just submit your question to our support team via the Iozeta Ticket Submission page on the Support tab of our website. They will promptly get back to you.

You can also find lots of useful information in our knowledgebase and on our blog.

I think there is a problem with my Iozeta software. What is the first thing I should do?

The Iozeta Control Panel has a built-in repair tool that detects and then fixes any problems that may occur.

To run the repair tool, launch the Iozeta Control Panel from the shortcut on your desktop, select the Advanced tab and then the Maintenance tab. Now click ‘Run’ for an Integrity Check.

The repair tool usually takes around 15 minutes to complete, and the machine must be left idle while it completes the integrity check.

If your issues persist, please submit a detailed description of the problem to our support team via the Iozeta Ticket Submission page on the Support tab of our website.

How do I report a problem with the Iozeta Desktop Software?

If you think you have found a problem with the Iozeta Desktop Software, please report it from the software itself. In the desktop application, select the Account tab and then click ‘Report Problem’. By following these steps, the application will send diagnostic information to our engineers. These steps only inform our engineers of the potential problem you found in the software. If you need additional help please submit a support ticket to the support team.

How can I check the Iozeta service status?

You can see the Iozeta service status, including any planned maintenance, at any time by visiting http://status.livedrive.com